Last Updated: 3 February 2026 · Company: 2K Digital Limited (UK No. 10925352) · Contact: support@videe.app
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use Videe (the "Service"), an AI-powered image-to-video generation platform.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.
1. Who We Are
Videe ("we", "us", "our") is the data controller for personal data collected directly from users of the Service.
If you have any questions about this Privacy Policy or your data rights, you can contact us at:
Email: support@videe.app
2. Personal Data We Collect
We collect only what is necessary, in accordance with the data minimization principle.
Account & Contact Data
- Name
- Email address
- Payment details (processed by third-party providers; we do not store full card information)
Usage & Technical Data
- IP address
- Device type
- Browser and operating system
- App interactions and timestamps
- Approximate location (derived from IP address only; no precise geolocation)
User Inputs & Outputs
- Uploaded images
- Text prompts (if used)
- Generated videos or animations
These may contain personal data (e.g. photos of identifiable individuals) if you choose to upload such content.
Analytics & Cookies
- Limited analytics for performance and improvement
- Tools may include providers such as Google Analytics
- We use cookies and similar technologies where necessary for the operation of the Service
- Non-essential cookies are used only where permitted by law and subject to user consent
Support & Communications
- Emails
- Support requests
- Feedback and correspondence
We do not intentionally collect sensitive or special category data (such as health information, ethnicity, or political opinions). If you voluntarily include such data in your inputs, you remain the data controller, and we act only as a processor.
3. How We Collect Personal Data
We collect personal data:
- Directly from you (account registration, uploads, support requests)
- Automatically (technical logs, cookies — consent-based where required)
- From third parties (payment processors, analytics providers, only as necessary)
4. How We Use Personal Data
We process personal data for the following purposes:
4.1 To Provide the Service
- Create and manage user accounts
- Generate AI video outputs
- Process payments
- Provide customer support
4.2 To Improve and Secure the Service
- Monitor performance and reliability
- Detect fraud, abuse, or misuse
- Improve features and user experience
4.3 To Comply With Legal Obligations
- Tax and accounting requirements
- Compliance with lawful requests from authorities
4.4 Marketing
- Send product updates or promotional communications if you opt in
- You may withdraw consent at any time
4.5 Legal Bases for Processing
We process personal data under the following lawful bases:
- Performance of a contract – to provide the Service you request
- Legal obligation – to comply with accounting, tax, and regulatory requirements
- Legitimate interests – to improve, secure, and operate the Service
- Consent – where required, such as for marketing communications or non-essential cookies
5. AI Processing and User Responsibilities
When you upload images or personal data relating to third parties:
- You confirm you have a lawful basis (such as consent)
- You confirm you have permission to upload and process such data
Depending on the context:
- We act as a data controller for account, billing, and service administration data
- We act as a data processor for personal data you upload for generation purposes
6. Sharing & International Transfers
We share personal data only where necessary:
Service providers (processors)
Cloud hosting providers (e.g. Fly.io, AWS), payment processors (e.g. Stripe, Shopify), analytics providers, and support tools — all bound by GDPR-compliant agreements.
Legal authorities
Where disclosure is legally required.
Business transfers
In the event of a merger, acquisition, or asset sale, with notice where feasible.
International Transfers
Personal data may be transferred outside the UK or EEA (e.g. to US-based providers). We rely on appropriate safeguards, including:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (where applicable)
- Other approved mechanisms
7. Data Retention
We retain personal data only as long as necessary:
- Account data: while your account remains active
- Inputs and Outputs: until deleted by you or upon account termination (subject to backups). Backups are retained for a limited period for security and disaster recovery purposes only and are automatically overwritten.
- Legal obligations: longer retention where required (e.g. tax records)
After retention periods expire, data is securely deleted or anonymized.
8. Your GDPR Rights
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent (where applicable)
To exercise your rights, contact: support@videe.app
9. Security
We implement appropriate technical and organizational measures, including:
- Encryption in transit and at rest
- Access controls
- Regular security testing
- Breach detection and notification procedures
10. Children's Data
The Service is not intended for users under 16 years of age.
We do not knowingly collect personal data from children under 16. This applies regardless of jurisdiction where GDPR or similar data protection laws apply. If you believe a child has provided personal data, please contact us so it can be removed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via appropriate means (such as in-app notices or email), and the "Last Updated" date will be revised accordingly.
Continued use of the Service constitutes acceptance of the updated Policy.
12. Contact
For questions, data rights requests, or complaints, contact:
support@videe.app